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Personal information shall be stored in a locked filing cabinet to ensure that it is protected from unauthorized access. Some forms, such as health assessments forms, used by Registered Massage Therapists, must be kept on file for ten years - after such time they shall be shredded. These forms shall be held by Simply Divine Spa and may be requested by the Registered Massage Therapists or their governing body should a claim arise.
We require a three-hour minimum per practitioner. A minimum notice of five business days would be appreciated.
Please notify us at least five days in advance. Cancellations made on the day of the event shall be charged 100% of the invoice total. Cancellations made within 1-2 days of your event shall be charged 75% of the invoice total. Cancellations within 3-5 days shall be charged 50% of the invoice total.
We use your personal information to allow us to:
Fulfill your request for services
Identify you as the legal purchaser of services
Communicate with you as necessary
Bill or collect on accounts and maintain payment records
Comply with any applicable laws and regulations, legal process or government requests
We do not sell or rent your personal information. Your personal information may be disclosed to providers involved in the credit card processing services. If we must share your personal data in order to comply with any accounting, massage therapist governing bodies, legal or government obligations, including audits, your information shall be disclosed to those relevant authorities.
When you inquire about our services, you shall be asked for your name; company name; e-mail address; and telephone number. Some forms, such as health assessment forms used by Registered Massage Therapists, may require more personal information about your health. By giving us such information, you consent to our using it in the manner described in this Policy.
A travel charge shall apply for assignments outside the Great Toronto Area. This charge is determined based on distance and number of practitioners required.
Personal information in paper form shall be shredded before disposal.
To learn more or schedule your consultation, contact Simply Divine Spa today.
A 50% non-refundable deposit is required at the time of booking. The remaining balance is due on the day of our services.
We accept company cheque or E-transfer.
Your financial information (e.g. credit card type; number; expiry date; and security code) may be disclosed to credit card processing service providers for payment of services. All credit card receipts are stored with Simply Divine Spa in a locked facility with a copy sent to you for your records. Your credit card information shall be kept on file for both the deposit and remaining payment of your spa services reservation.
If you wish Simply Divine Spa to hold your credit card information on file for the ease of future billings, you must make your intention known in writing by e-mailing Simply Divine Spa.